Booking Policy
The online direct-booking workflow is not currently accepting ordinary public reservations. The policies below remain published for transparency, while current reservation assistance is handled through the official River Edge Facebook page.
- Guests must select an available unit, check-in date, check-out date, and guest count before submitting a stay request.
- A temporary hold may be created while the guest completes the required verification and payment proof steps.
- The booking is not final until the payment proof has been reviewed and the booking is marked as confirmed by the River Edge team.
- Guests should keep their official booking code for follow-up, tracking, and support.
Payment Verification Policy
Payment proof is reviewed manually to protect both guests and the property from incorrect, duplicate, or unverifiable payment records.
- Guests must upload a clear image of the receipt or proof of payment during the booking process.
- The payment method, reference number, booking code, and amount must match the stay request.
- Submitted payment proof may be placed under review, held for clarification, approved, or rejected.
- A booking is confirmed only after the River Edge team verifies the payment proof.
Cancellation and Refund Policy
Cancellation and refund handling may depend on the timing of the request, booking status, payment status, and property approval.
- Guests should contact River Edge as soon as possible if they need to cancel or change a stay request.
- Refunds, rescheduling, or adjustments are subject to review and approval by the property team.
- Rejected or unverifiable payment submissions are not counted as confirmed revenue.
- No automatic refund or cancellation approval is guaranteed through the website alone.
Pet Policy
River Edge welcomes responsible pet-friendly stays while keeping the property safe, clean, and comfortable for all guests.
- Guests bringing pets should inform the property team before or during booking.
- Pet owners are responsible for supervising their pets and cleaning up after them.
- Pets should not damage furniture, fixtures, linens, outdoor areas, or shared spaces.
- Additional cleaning, repair, or special handling may be discussed with the guest if needed.
Valid ID Policy
River Edge may require a valid government-issued ID before payment proof submission or booking confirmation.
- Valid ID submission may be required for identity verification, fraud prevention, property safety, and booking accountability.
- Guests should upload a clear image of an accepted ID type when the booking form asks for it.
- ID information is used only for stay-related verification and property administration.
- Guests who cannot complete the required ID step may be unable to proceed with payment proof submission.
Privacy Notice
River Edge collects only the information needed to manage guest inquiries, stay requests, payment verification, and property operations.
- Guest information may include name, contact details, stay dates, guest count, notes, payment reference details, uploaded receipt images, and valid ID details when required.
- Guest data is used for booking support, payment verification, communication, security, audit records, and operational reporting.
- Uploaded receipts and ID documents should be handled with appropriate care and retained only as long as needed for property administration and compliance.
- Guests may contact River Edge for privacy-related questions about their booking information.
Need clarification before your River Edge stay?
Send us a message if you have questions about pets, payment proof, valid ID requirements, cancellation handling, or group arrangements.